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8×8 Cloud

One Cloud Communications Platform

8×8 is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform.

8×8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses with unique insights across all interactions and channels so they can delight end-customers and accelerate their business.

8×8 is a Gartner UCaaS Magic Quadrant Leader

8×8 Virtual Office
  • All-in-one collaboration app for:
  • Mobile app, desktop app, connect to desk phone
  • Business phone
  • Team messaging
  • Video conferencing
  • SMS
  • Internet fax
  • Global directory with search, presence and availability
  • Advanced call control (ring groups, call forwarding)
  • Business caller ID
8×8 Video Meetings
  • Meet anywhere, integrated into X Series:
  • HD video and audio
  • Screen share, chat, recording, remote desktop control
  • Security passcodes & randomized meeting names
  • Security Certifications – FISMA, HIPAA, CSA & more
  • Browser-based or app-based
  • Calendar integration
  • Up to 50 active participants
  • Unlimited viewing with YouTube Live Streaming
  • No-cost dial-in with toll-free numbers
8×8 Contact Center
  • Drive higher customer satisfaction, agent productivity and lower costs
  • Access anywhere from a web browser
  • Inbound and outbound routing for all voice and digital channels
  • Customer experience analytics & robust reporting
  • Co-browsing
  • Workforce Engagement Management (WEM)
    • Quality Management
    • Speech Analytics
    • CSAT Surveys
    • Recording
  • Automation & AI
  • Native CRM & third-party CRM
  • Advanced customization through APIs
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