The reason we exist is because of OUR CLIENTS. Thank you for allowing Sencomm to be your trusted advisor and reliable partner for 37 years.
Our mission at Sencomm is to provide a range of products, services, and solutions in unified communications, collaboration, technology, and end-user productivity and experience. As our customers’ preeminent trusted advisor and reliable partner, we are committed to delivering innovative, cost-effective, technology-based solutions. These are designed to meet today’s business and operational objectives while laying the groundwork to navigate tomorrow’s diverse work environment.
Sencomm’s Core Values are fundamental to who we are and drive our business culture. They set the foundational standards for decision-making, work performance, problem-solving, team interaction, and delivering exceptional customer service. Our core values are:
Industry Expertise
Leveraging over 37 years of industry expertise, Sencomm traces its roots back to our founder, Paul. His experience at Plantronics (now Poly), where he played a pivotal role in establishing reseller networks, laid the groundwork for Sencomm. Recognizing a market need for customized services directly targeting end users, Paul and his wife Fran founded Sencomm, effectively addressing a critical gap in the market. Our team’s deep-seated knowledge is not just a hallmark of our history; it’s a vital tool. It empowers us to offer nuanced insights and tailored recommendations, keeping us ahead in a dynamic industry. This foresight in identifying emerging trends enables us to maintain our position as industry leaders and deliver customized, cutting-edge services to our clients.
Service Excellence
At Sencomm, we believe in more than just providing a service; we’re dedicated to making every interaction an extraordinary experience. Our philosophy is rooted in the belief that exceptional service is fundamental, not just an aspiration. We go beyond the ordinary in crafting your customer journey, ensuring it’s smooth and uniquely tailored to you at every step.
Our commitment to you starts long before our first interaction and extends far beyond the last. We focus on truly understanding your needs, valuing your feedback, and offering care that goes above and beyond. We’re not just here to answer your questions; we’re here to offer solutions, resolve issues promptly, and provide expert guidance every step of the way.
Our goal is to exceed your expectations consistently, not just meet them. We aim to surprise and delight you, creating ‘WOW’ moments that resonate long after our interaction. We want every experience with Sencomm to leave a lasting, positive impression, fostering a relationship that makes you feel satisfied, genuinely delighted, and valued. This is how we build loyalty that lasts, ensuring that our customers stay with us for years to come.
Operational Integrity
At Sencomm, our identity is deeply rooted in honesty, ethics, and a firm moral compass. These values are not merely words but the soul of our company, guiding us to uphold a culture of credibility and trustworthiness in all our dealings. Our unwavering commitment to integrity, whether visible or not, is paramount, especially when facing challenges. This dedication ensures we consistently act with integrity, going beyond mere appearances.
Operational integrity is the foundation of Sencomm. It’s not just a concept; it’s a practice embedded in every aspect of our organization. This principle guides our communications, decision-making, and actions, ensuring we meet and surpass the ethical expectations of our partners and clients. Our dedication to honesty and transparency is key in fostering a company grounded in industry expertise, trusting relationships, and a reputation for delivering exceptional service.
Reflections and Gratitude
As we celebrate our 37th anniversary, we pause to reflect on the journey that has brought us here. Each chapter of our story, from the humble beginnings in the Senory family garage to a company that serves 40% of Fortune 500 companies, has been shaped by the dedication and talent of our incredible people: Our founders (Paul and Fran), whose vision and perseverance lit the spark. Our employees, whose hard work and creativity have sustained us. Our clients, whose trust and loyalty inspire us to continually improve. And our partners, whose collaboration has helped us realize ambitions that once seemed impossible.
We extend our deepest gratitude to everyone who has been part of this journey. Your belief in our mission, your passion for our services, and your commitment to our core values have made all the difference. Together, we have built not just a company, but a legacy. As we look to the future, we do so with confidence, knowing that our greatest achievements are yet to come.